The book covers the tools and techniques of TQM. The chapters discuss benchmarking, information technology, quality management systems, and environmental aspects. This book contains information obtained from authentic and highly regarded sources.It also covers the principles of Total Quality Management (TQM) across five modules. It includes definitions of TQM, quality systems such as ISO 9000, leadership concepts, customer satisfaction, employee involvement, and continuous process improvement techniques like Six Sigma and Statistical Process Control.

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