Tqm: A Primer for Implementation (Financial Times Series) Munro-Faure, Lesley and Munro-Faure, Malcolm

Achieve excellence and increased efficiency throughout your organization!
Total quality management (TQM) is one of the most misunderstood issues in business today, and yet it is central to the survival of any organization. By making a commitment to quality, an organization makes a commitment to the lifeblood of its business - the customers.
This book explains how to tackle the most critical (and often mishandled) stage of TQM: implementation. The authors present a customer-focused, six-step approach to effective TQM implementation, and they describe the successes achieved by organizations with TQM programs already in place.
Essential for anyone needing a comprehensive overview of quality and concise implementation guidance, TQM: A Primer for Implementation explains how to: understand and meet the needs of customers through effective quality management; calculate the costs of quality so organizations can focus limited resources on the most significant areas of action; secure a company-wide commitment to continuous quality improvement.
TQM is fundamental to the continued success of any organization. By following the approach outlined in this book, managers will be able to understand the concepts underlying TQM and ensure successful implementation of the most essential quality processes and principles.