This timely and innovative book offers an inspirational and thought-provoking journey into the future world of hospitality by conceptualizing an innovative future where hotels transcend traditional boundaries and evolve into dynamic hubs of innovation, environmental stewardship, community engagement, and personal growth at the guest, employee, and local resident level.
Written to captivate not just industry specialists but also academia and general enthusiasts, this book presents a stimulating exploration of the transformative effects hotels can have on individuals, destination communities, and society at large.The book has three parts, with each part combining current trends with speculative future advancements, aiming to inspire and challenge entrepreneurs, educators, and researchers to think of hotel innovation beyond the constraints of today's technology and societal norms. The first part focuses on the individual-level transformation that hotels can instigate, while the second part delves into the influential role of hotels as agents of community-wide transformation. The final part examines the role of hotels in driving system-wide transformation in environmental and social sustainability and ecological conservation by developing a renewed purpose for them. This groundbreaking book conceives the transformative hotels of the future and provides a futuristic perspective focusing on the fundamental effects that hotels can have on individuals, the society, and the planet.
The book aims to challenge and inspire hoteliers, hospitality students, and scholars to think of hotels under a new light.
Ksenia Kirillova is an Associate Professor of Hospitality Marketing and Vice-Head for research at Institut Lyfe (ex-Institut Paul Bocuse) in France. Ksenia is the author of over 50 publications in leading tourism and hospitality academic journals in the domains of consumer experiences, with the special focus on transformative intra-personal changes. Prior to the academic career, Ksenia enjoyed nine years in the high-end food and beverage sector.
Henri Kuokkanen is an Associate Professor at Institut Lyfe (ex-Institut Paul Bocuse), France, with expertise in corporate social responsibility (CSR), ethical consumption experience, and revenue management. His industry background includes treasury and business control management in the global telecoms industry; he has also been a partner in a consulting business focused on transforming CSR into a strategic tool to instigate stakeholder benefits.
Xinran Lehto is a Professor in the White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management (HTM) at Purdue University, USA. Dr Lehto’s areas of expertise lie in experience design, management, and marketing in tourism and hospitality. Her research focuses on delivering optimal experiences and services that enhance consumer well-being. Dr Lehto views the well-being of travelers and communities as the foundation for all tourism marketing and planning strategies. She considers the design of wellness-centered tourism as both a social responsibility and a strategic advantage for destinations and hospitality businesses.
