Transforming the Global Hospitality Workforce Through Human-AI Interaction

The global hospitality industry is undergoing a seismic shift under the influence of artificial intelligence (AI). Guest experiences, operational efficiency, and sustainability practices are being rapidly transformed. As AI becomes increasingly integrated within the hospitality sector, it is paramount to understand the ways in which this technology is reshaping operations, decision-making, and customer engagement. From predictive analytics for personalized services to AI-powered automation streamlining routine tasks, the potential impacts are profound and far-reaching. Understanding these changes is essential for businesses aiming to stay competitive and meet evolving guest expectations in the digital age. Transforming the Global Hospitality Workforce Through Human-AI Interaction explores the transformative role of AI in reshaping the global hospitality industry. This book brings together contributions from leading scholars and practitioners to examine how AI is redefining key components within hospitality. This book bridges the gap between theory and practice by offering both conceptual insights and real-world applications, providing a comprehensive understanding of AI's current and future influence on hospitality management. Covering topics such as robots and self-service technology, frontline hospitality, and sustainable development, this book is an excellent academic resource for graduate and doctoral students, hospitality professionals, consultants, technology providers, and more.

Eeman Almokdad is a researcher specializing in tourism behavior, service innovation, and sustainable practices. She holds a Ph.D. in Hospitality and Tourism Management from Sejong University, South Korea. Her recent work explores traveler responses to technology-driven services and public health interventions, with an emphasis on ESG (Environmental, Social, and Governance) implications in the tourism sector.

Kamel Mouloudj is a Professor in the College of Economics at the University of Medea in Algeria. His research primarily focuses on predicting individual behavior across various contexts, including customer interactions, employee dynamics, and student engagement. He earned his Bachelor of Science in Commercial Sciences and his Master's in Marketing from the University of Blida, followed by a Doctorate in Marketing from the University of Algiers 3. With over 19 years of teaching experience, he has published more than 45 research papers. Prof. Mouloudj has also participated in three significant research projects at the University of Medea, concentrating on industrial marketing, energy, and green start-ups. Since 2019, he has served as the Chair of the Doctoral Training Committee in the Department of Commercial Sciences and continues in this role through 2026.