Title: Trends, Applications, and Challenges of Chatbot Technology (Advances in Web Technologies and Engineering)
Publisher: IGI Global
Publication Date: 2023
Language: English
ISBN 10: 1668462346
ISBN 13: 9781668462348
Binding: Hardcover
Condition: New

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Synopsis

Chatbots offer exceptional services to end-users due to various factors, including the ability to respond to customer requests quickly according to their convenience. Given the magnitude of research and interest in chatbots, further study on several vital and evolving concerns including human-bot interaction, chatbot adoption, chatbot architecture, design considerations, and chatbot applications in various domains including education and customer support is necessary. Trends, Applications, and Challenges of Chatbot Technology provides novel research content and reviews of current chatbot technology and sheds light on challenges and open questions as well as possible research directions. Covering key topics such as human-computer interaction, education, customer support, and algorithms, this reference work is ideal for computer scientists, industry professionals, policymakers, researchers, academicians, practitioners, scholars, instructors, and students.

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