Troubleshooting Cisco IP Telephony (paperback) (Networking Technology)

Giralt, Paul, Hallmark, Addis, Smith, Anne

ISBN 10: 158714302X / ISBN 13: 9781587143021

Published by Cisco Press, 2002

About this Item

Good. Dust Jacket NOT present. CD WILL BE MISSING. . SHIPS FROM MULTIPLE LOCATIONS.

Seller Inventory # ERICA829158714302X3

Bibliographic Details

• Title: Troubleshooting Cisco IP Telephony (paperback) (Networking Technology)
• Publisher: Cisco Press
• Publication Date: 2002
• Language: English
• ISBN 10: 158714302X
• ISBN 13: 9781587143021
• Binding: paperback
• Condition: Good
• Dust Jacket Condition: Dust Jacket Included
• Book Type: book

About this title

Synopsis

IP telephony represents the future of telecommunications—a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Like any other complex system, troubleshooting IP telephony and the underlying network infrastructure is vitally important. Troubleshooting Cisco IP Telephony teaches the skills necessary to identify and resolve problems in a Cisco IP Telephony solution. The book provides comprehensive coverage of all parts of a Cisco IP Telephony (CIPT) solution, including CallManager, IP Phones, gateways, analog devices, applications, and more. Additionally, the network infrastructure plays an important role in prioritizing voice packets to ensure quality of service, and that too is discussed. Particular attention is paid to learning how to read trace files and when to turn on tracing, understanding the various protocols used in a CIPT solution, troubleshooting voice quality issues, and IOS® voice debugging.

About the Author

Paul Giralt, CCIE(r) No. 4793, an escalation engineer at the Cisco Systems Technical Assistance Center in North Carolina, has been troubleshooting complex IP telephony networks since CallManager release 3.0. Paul has troubleshot problems for some of the largest Cisco IP Telephony deployments and trains TAC teams around the globe. Paul holds a bachelor's degree in computer engineering from the University of Miami.

Addis Hallmark, CCNA(r), CIPT, a senior technical marketing engineer with Cisco Systems, has been installing, configuring, and troubleshooting the Cisco IP Telephony solution since CallManager release 2.3. Addis contributes to numerous design guides, application notes, and white papers on a variety of IP telephony subjects, including CallManager, IP phones, and IP gateways.

Anne Smith is a technical writer in the CallManager Engineering group at Cisco Systems. She has written technical documentation for the Cisco IP Telephony solution since CallManager release 2.0. Anne writes internal and external documents for CallManager, IP phones, and other Cisco IP Telephony products and is a co-author of the Cisco Press books Cisco CallManager Fundamentals and Developing Cisco IP Phone Services.