Trust and Human Resource Management: Navigating Human Capital in the Age of Transformation

Trust and Human Resource Management: Navigating Human Capital in the Age of Transformation explains why trust has become one of the most practical “must-haves” for managing people today. As work is reshaped by digital platforms, data analytics, and AI tools, employees increasingly experience HR through systems and algorithms as much as through managers. This book shows how trust is built – or damaged – through everyday HR decisions such as hiring, performance evaluation, rewards, development, and the handling of conflict, and why trust matters for engagement, well-being, innovation, and retention.

Bringing together international authors from Europe, the United States, and Asia, the chapters combine clear conceptual frameworks with evidence from surveys, comparative analyses, and real organizational cases. The volume covers timely topics including trust in AI-supported recruitment and selection, the role of HR in cybersecurity and information security staffing, stress during digital transformation, cross-cultural and generational differences in trust, and trust in automated work environments. It also highlights risks linked to surveillance and opaque decision-making and offers practical guidance on transparency, communication, employee involvement, and responsible data use.

Written for nonspecialists as well as scholars, the book provides a global, future-oriented map for designing HR practices that are both effective and trustworthy in an era of rapid change.

Joanna Paliszkiewicz works as a full professor at the Warsaw University of Life Sciences (WULS – SGGW). She is the director of the Management Institute. She also works for the University of Economics Ho Chi Minh City (UEH), Vietnam. She is also an adjunct professor at the University of Vaasa in Finland. She obtained the academic title “full professor” from the International School for Social and Business Studies in Slovenia. She is well recognized in Poland and abroad for her expertise in management issues: knowledge management and trust management. She has published over 250 papers/manuscripts and is the author/coauthor/editor of 23 books.

Marta Mendel, Warsaw University of Life Sciences, Poland, is Vice-Rector for international cooperation at Warsaw University of Life Sciences (SGGW). She graduated from the SGGW Faculty of Veterinary Medicine with the professional title of veterinary surgeon. Part of her studies (2003–2004) took place at the University of Veterinary Medicine (Tierärztliche Hochschule) in Hannover, Germany. Her research interests focus on the pharmacological actions of medicinal plants and active substances of plant origin.

Charles J. Priolo is Assistant Professor of Human Resources Management at the Touro University Graduate School of Business in NYC, where he is also involved in several other administrative and academic programs and projects. He holds a PhD from Liberty National University in human resource management, an MA from St. John’s University in Foreign Languages (minor in educational administration), and a BA in romance languages (minor in psychology) from Fordham University, both located in NYC.

Trang Nguyen is currently working as a lecturer at the School of International Business and Marketing, University of Economics Ho Chi Minh City, Vietnam. She received her doctoral degree from the Institute of International Management, College of Management, National Cheng Kung University, Taiwan. Her studies have appeared in Information and Management, Computers in Human Behavior, Internet Research, Journal of Electronic Commerce Research, Journal of Internet Commerce, Online Information Review, International Journal of Business Information Systems, Journal of Systems and Information Technology, and several international conference proceedings.