Trust, Safety, and the Internet We Share

Trust, Safety, and the Internet We Share: Multistakeholder Insights is both an informative and provocative overview of online trust and safety that will influence how the trust and safety space evolves and how trust and safety decisions are made. The book covers key aspects of the field, focuses on underrepresented voices, and explains how organizations in the field came together and what lessons they can offer. Examining the state of trust and safety as a field―as well as its history, current dynamics, and future––the book benefits:

• Prospective and current trust and safety professionals who want to learn more about the practice or learn from different perspectives.
• Regulators and non-profits whose work impacts and intersects with trust and safety in complex and material ways.
• Academic, industry, and civil society researchers undertaking related work or seeking to identify experts in the field.

The book also explores such specific subjects and geographies as gender-based violence, misinformation in Nepal, and the dilemmas posed by dangerous speech for trust and safety practitioners. It highlights the roles of such key actors as content moderators, different approaches on the tools used for trust and safety work, and actors that have shaped the field in different ways, including the media and Business Process Outsourcers (BPOs).

The future of the internet needs meaningful conversations among stakeholders. The book brings together the voices of these stakeholders so they can begin working together and learning from each other to create safer, more inclusive online spaces.

Maia Levy Daniel is currently a Senior Program Manager at the Trust and Safety Foundation (TSF). She is a specialist in tech policy, law, and regulation, with extensive experience across various sectors in the U.S. and Latin America.

Amanda Menking joined the Trust and Safety Foundation (TSF) after more than a decade in academia where she completed her Ph.D. in Information Science and studied user-generated content systems and online communities like Wikipedia and Reddit.

Marlyn Thomas Savio is a chartered psychologist with experience across tech, healthcare, and academic settings. As Research Manager at TaskUs, Marlyn leads a global team of behavioural scientists focused on wellbeing and productivity in the domains of trust and safety, customer experience, and emerging tech.

Jean Claffey is a Licensed Mental Health Counselor with over 25 years of experience in behavioral health, specializing in treating and preventing traumatic stress. She has worked in community mental health centers, inpatient facilities, and extensively with the military and veteran populations.