Trust and Technology in B2B E-Commerce : Practices and Strategies for Assurance

As the use of technology has considerably increased in B2B e-commerce, it becomes imperative to address the issues of trust that emerge in the context of technology. Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance focuses on various trust issues that emerge from deployment of various e-commerce technologies in interorganizational relationships. Some of these issues relate to security, privacy, authentication, non-repudiation, quality of Web interface, system performance, infrastructure, and environmental factors. This book contributes to the ongoing process of developing a framework for understanding the process of building trust in B2B e-commerce.

Muneesh Kumar is a Professor, at Department of Financial Studies, University of Delhi (India). His responsibilities include teaching banking and information systems related courses to students of Masters in Finance and Control (MFC) programme and supervising research. He has published several articles in international journals and presented papers in several international conferences. He has also authored three books and co-edited three books. He is associated with the several expert committees appointed by Government of India such as expert committee for IT projects of India Post and Market Participation Committee of Pension Fund Regulatory and Development Authority (PFRDA).

Mamta Sareen is an associate professor in Department of Computer Science, Kirori Mal College, University of Delhi, India. Her research interests are in information technology management. She is currently a postdoctoral research fellow and pursuing a major research project on Internet banking at University of Delhi, India. She has around 18 years of experience in teaching subjects like Operating System, Computer System Architecture, Computer Network, Data base management Systems, Software Engineering, E-commerce/E-business, Management of Information Systems etc. to undergraduate and post graduate students at Delhi University, IIT Roorkie, GGSIP University and other institutions of repute. In addition, she has published several research papers and book chapters in various international journals/books and presented papers in international conferences.