Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Effective communication is more fraught, but more necessary, than ever before. It’s often the urge to be heard and understood that leads to conflict and damaged relationships.

My mission is to help end miscommunication mishaps, chaos, and costly conflicts. With this book, I use real-life scenarios to teach the process for having effective and healthy conversations, even when communication feels risky.

Early in my career, I got fed up with all the time I wasted clearing up my miscommunications. Through research and practice, I created Navigating Challenging Dialogue® (NCD) a toolkit for building trust and healthy communication by developing self-awareness, emotional self-regulation, empathy, and curiosity.

I've seen first hand that in emotionally charged conversations we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Healthy communication breaks down.

Inside my book, I'll take you step-by-step through Navigating Challenging Dialogue (NCD), the NCD Process, and the NCD Principles. These are proven tools for effective, fact-based dialogue that create connections and achieve results.

By using the 4-Stage NCD Process, you’ll be able to:

• Navigate difficult conversations with fact-based dialogue
• Improve trust, build connection
• Establish healthier relationships, both at home and at work

The NCD Process is a framework for fact-based dialogue, even when communication feels risky:

• Conversations that bring up conflict
• Giving and receiving feedback
• Providing customer service
• Acting in a management or leadership role
• Coaching your staff or team

Whether you’re a manager, leader, parent – or anyone facing a stressful conversation – this book will transform how you engage with others and handle conflicts. You'll immediately be able to apply these skills at home, work, or wherever you have conversations.

"I finished reading your book, and LOVED it, I have been practicing NCD process and it has been very helpful. My book is full of tabs and highlighted areas, thank you for writing and making it easy to understand." — Haydee Castaneda, SHRM-CP, CLMS, Corporate Director of Human Resources, Kindness Advocate

"A thoughtful and well-written explanation of how to communicate." — Kirkus Reviews

Beth Wonson lives in Sacramento, California with her partner, Janet, her horse Bailey, and her dog, Gracie. Beth is a speaker, leadership coach, and facilitator. She loves sharing the magic of NCD with audiences of all sizes and in all industries. In addition to doing work she loves, Beth enjoys the ocean, the redwoods, creating art, and spending time with family and friends.