Turning Feedback Into Change: 31 Principles

We receive feedback everyday--sometimes more than we can handle. Bosses, employees, peers, spouses, children, and friends communicate with us every time we're together. Much of it we've heard so many times we begin to ignore it. Folkman shows us how to harness this feedback, stop procrastinating, and make changes that put us on the path to improvement. Folkman shows how to deal with criticism, complaints, and other forms of feedback in a positive way--even when it comes from accusatory or hostile sources. It is a great follow-on book for participants in 360-degree feedback programs.