Turning Heads and Changing Minds : Transcending It Auditor Archetypes

How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like “improving listening skills” and “not jumping to conclusions”, they rarely tackle the issue of how to build a better rapport with the client. This book takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of ‘should dos’, the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.

Chong Ee became an IT auditor after time as an IT management consultant and a business analyst. He has spoken at conferences hosted by the MIS Training Institute (MISTI), Information Systems Audit and Control Association (ISACA), Institute of Internal Auditors (IIA) and Society of Corporate Compliance and Ethics (SCCE), and has had articles published in theInternal Auditor magazine and ISACA and Information Systems Security Association (ISSA) journals.