UNKNOWN

Patient experience is a cornerstone of modern healthcare, shaping satisfaction, trust, and clinical outcomes. Measuring Patient Experience in Healthcare provides a comprehensive guide to understanding, assessing, and improving this multidimensional concept.

The book explores the drivers of patient experience, from communication and environment to organizational culture, and examines cutting-edge measurement tools such as surveys, real-time feedback, and AI-driven sentiment analysis. It also highlights innovative strategies for embedding patient-centered practices into healthcare systems, fostering collaboration, and sustaining improvements.

Through practical insights and real-world case studies, this book equips healthcare professionals with the tools to deliver exceptional, patient-centered care. Combining theory and application, it offers a roadmap for creating systems that prioritize compassion, innovation, and measurable outcomes.

Dr. Maksim Godovykh leads international research projects on exploring the impacts of tourism development on the quality of life, health, and well-being of local communities. He also works on developing new methods to measure tourists' and residents' experience, combining psychophysiological techniques, self-reported surveys, online testing tools, social media analytics, etc. His research has been published in leading international journals, including Tourism Management, International Journal of Hospitality Management, Current Issues in Tourism, Tourism Economics, Tourism Review, Tourism Management Perspectives, Journal of Destination Marketing and Management, Journal of Hospitality and Tourism Management, Tourism and Hospitality Research, etc., as well as disseminated in books, encyclopedias, industry magazines, and news media.