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Leadership, Management, and Ethics equips students with the professional leadership and managerial skills necessary for them to succeed within retailing and customer-facing businesses. It features a blend of readings, exercises, self-assessments, discussions, and assignments to well prepare future leaders to work with and manage a variety of individuals from multiple generations.

The text discusses key management skillsets and relates them specifically to generational aspects within the workforce, including coordination among Baby Boomers, Generation X, Millennials, and Generation Z. It offers a comprehensive suite of in-class activities, detailed self-assessments, and self-insights to reinforce these skills.

Leadership, Management, and Ethics is designed to serve as a fundamental resource for leadership and management coursework at the undergraduate level. It is particularly suitable for those in retail management, business administration, and human resource development programs. Emphasizing practical managerial application, this guide functions as a day-to-day workbook for students, providing a valuable reference that can be used beyond their graduation as they transition into supervisory or managerial roles.

Felicia Frontain is an assistant professor of practice in retailing and consumer science within the Norton School of Human Ecology at the University of Arizona. Her professional areas of expertise include human resource management, operations resource management, and leadership and ethical issues.