Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process.

Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas.

From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right.

Case studies illustrate how Six Sigma has been successfully implemented in each key area.

About the Author

Keki R. Bhote is known world-wide as one of the fathers of the Six Sigma model. As Motorola�s senior corporate consultant, he helped launch its Six Sigma process. Now, as President of Keki R. Bhote Associates, he has consulted with over 400 companies worldwide. He is the author of fifteen books, including World Class Quality, and in 1995 was named one of America�s "quality gurus" by Quality Digest Magazine. Mr. Bhote remains consultant emeritus at Motorola. He lives in Glencoe, Illinois.

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