The first edition of this book, published in 1997, quickly became the workplace bible for tens of thousands of stewards across North America. Fully illustrated and indexed, this second edition’s eleven chapters offer hands-on counsel on problems and concerns ranging from the basics of grievance handling to dealing with difficult supervisors or co-workers to ways of increasing membership involvement in the union. New material includes counsel on workplace concerns ranging from computer and privacy issues to a new chapter dealing with the changing workplace, including the growing number of workers from other nations and cultures. 404 pages paperback

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