The most valuable skills at work are often untaught and unspoken. Yet they are key to a successful career.

Also known as job skills or soft skills, they’re rarely taught in school or by employers. When they are, it’s usually only through exclusive leadership programs —an opportunity most people never get.

But there is no reason why anyone should build their career without these skills.

Written with career starters in mind—but relevant to anyone—12 Universal Skills demystifies the twelve most important soft skills with practical, real-world advice. In a unique, easy-to-follow framework, you will find all the essential tips and do’s and don’ts you need to succeed.

Based on the authors’ extensive experience and backed by detailed research and conversations with leadership experts, this is your ultimate guide to work life.

With straightforward explanations and action steps, you’ll learn how to:

Create a career path that fits your strengths and background
Build confidence in yourself, your skills, and your ideas
Meet expectations and earn trust
Manage your time effectively and avoid stress
Handle mistakes and conflicts with professionalism
... and much more

This clear and structured approach is so effective that 12 Universal Skills is now used in training programs at top global companies across tech, health care, finance, and beyond.

About the Authors

Peter is a writer with a long career in management, business, and IT. He has worked with large organizations like Siemens, Maersk, Coop, IBM, and Teradata and in diverse industries, including retail, manufacturing, health care, finance, shipping, gaming, and government.

Nina has enjoyed a diverse international career. From technical designs of the world's largest ship engines to medical devices R&D to negotiating multimillion-dollar contracts, Nina brought ingenuity and passion to every job. She is from North Yorkshire, UK, and has lived most of her adult life in Denmark. Nina was one of the first women in Denmark to serve as a ship's 1st officer.

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