Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Language: English
Published by Dc Pr, 2003
- Hardcover
- Used
Seller: clickgoodwillbooks, Indianapolis, IN, U.S.A.clickgoodwillbooks
AbeBooks seller since July 5, 2024
Condition: Used - Fair
US$ 2.47
Quantity: 1 available
Add to basketItem description from seller
Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.
Seller Inventory # 3O6WBH0000EU_ns
- Title
- Unleashing Excellence: The Complete Guide to Ultimate Customer Service
- Author
- Snow, Dennis; Yanovitch, Teri
- Publisher
- Dc Pr
- Publication year
- 2003
- Condition
- acceptable
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 193202106X
- ISBN 13
- 9781932021066
"Synopsis" may belong to another edition of this title.
About the Author
Teri Yanovitch, a consultant, keynote speaker, seminar leader, coach, and trainer who uses a total integrated approach in assisting organizations to develop customer loyalty and retention. Over the years, since first developing her skills with the Hertz Corporation and The Walt Disney Company, Teri has worked with companies as varied as Nokia, AAA, Marriott, Johnson & Johnson, Humana, and Scholastic, Inc. Her stint with Philip Crosby Associates, the company that revolutionized total quality management, allowed her to develop her skills in facilitating cultural change within organizations. Teri focuses her attention on helping organizations achieve maximum high performance, while bringing consistent quality to their customer service.
"About the title" may belong to another edition of this title.
clickgoodwillbooks
Indianapolis, IN, U.S.A.
AbeBooks seller since July 5, 2024
Shipping rates within U.S.A.
| Item | 5 to 8 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 3.99 | US$ 9.50 |
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