In an information-based economy, organizations need to create an environment and a culture that support the reuse of knowledge across the company. This book illustrates what knowledge management is and how it can benefit an organization, as well as how to reduce knowledge isolation and stop the constant seeping of valuable knowledge from an organization. After presenting an overview of the subject, the book drills down into the processes, best practices, and technologies for unlocking an organization's knowledge assets.

About the Author

Susan Conway has more than 15 years of experience in the software industry. She has managed database and distributed applications development/implementation projects, knowledge management, skills assessment/resource allocation and readiness/training activities for companies such as Texaco Refining & Marketing, Computer Sciences Corporation, NCR Corp, HK Systems (Supply Chain Management software) and Microsoft Corp. She received her Ph.D. at California Pacific University after writing the dissertation “Implementing Technology Solutions in Low Technology Environments.” Susan as served as the Microsoft representative and Chairperson (1996-1997) for the Business Advisory Committee to the Northwest Center for Emerging Technologies, NCR’s representative on the IEEE Education Technology standards committee, an active team member of the US Departments of Labor’s ONET project (redefinition of skills standards in US industry), and continues as an active member of the Project Management Institute.

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