Unlocking Public Value: A New Model For Achieving High Performance in Public Service Organizations.

Cole, Martin I.; Parston, Greg.

ISBN 10: 0471959456 / ISBN 13: 9780471959458

Published by John Wiley, Hoboken, NJ, 2006

About this Item

Hardback octavo, dustjacket, very good condition (in very good dustjacket), figures, minor edgewear jacket (light rubbing fore-edge). 188 pp. Two leading executive consultants offer public servants a unique tool to help capture the mix of goals or outcomes - some reflecting local, some global - concerns, and measuring transformative performance in attaining these outcomes. The authors move way beyond 'customer-oriented government' to 'citizen-focused governmentâ , that is, acheiving important social outcomes in cost-effective ways. It would be ideal reading for political scientists, sociologists, historians, management and administrative scientists, and any interested in politics.

Seller Inventory # 23823

Bibliographic Details

• Title: Unlocking Public Value: A New Model For Achieving High Performance in Public Service Organizations.
• Publisher: John Wiley, Hoboken, NJ
• Publication Date: 2006
• Language: English
• ISBN 10: 0471959456
• ISBN 13: 9780471959458
• Binding: Hardcover
• Dust Jacket Condition: Dust Jacket Included
• Seller catalogs:
  • SOCIETY & SOCIOLOGY

About this title

Synopsis

A new approach to understanding and improving performance and public value

This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

About the Author

MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiles in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award.

GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.