Scott Mueller is the most authoritative hardware voice in the industry. In addition to teaching hardware repair to more than 10,000 computer professionals and enthusiasts, he has sold 2 million + copies of Upgrading and Repairing PCs, making him a world-renowned hardware author and his book a classic. Scott has taught hardware repair to a host of agencies in the U.S. and foreign governments and corporations in the United States, Canada, Australia and Europe. The most recent edition of Upgrading and Repairing PCs (16th) published in September 2004, and Upgrading and Repairing Laptops, 2nd Edition publishes in October 2005.

Brian Knittel has been a software developer for nearly 30 years, with over 15 years of real-world experience with MS-DOS, Windows, and computer networking in the business world. Previously, he wrote Windows XP Under the Hood: Hardcore Scripting and Command Line Power, and is co-author of several other Que books including Special Edition Using Microsoft Windows editions covering XP Home, XP Professional and Windows 2000 Professional.

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ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

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