How to Use Customer Data: Navigating GDPR, DPDI and a Future with Marketing AI

Scheuing, Sachiko

ISBN 10: 1398615153 / ISBN 13: 9781398615151

Published by Kogan Page, 2024

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Bibliographic Details

• Title: How to Use Customer Data: Navigating GDPR, DPDI and a Future with Marketing AI
• Publisher: Kogan Page
• Publication Date: 2024
• Language: English
• ISBN 10: 1398615153
• ISBN 13: 9781398615151
• Binding: Soft cover
• Condition: as new

About this title

Synopsis

Data-driven marketing is a huge aspect of any modern-day marketing plan, but balancing customers' privacy concerns with the latest innovations can be a complex challenge.

When done right, data-driven marketing can build customer trust for sustainable long-term value. This is precisely where How to Use Customer Data comes in, by breaking down everything you need to know about this fast-moving field into one simple and easy to read guide.

Designed specifically for marketing professionals, this guide explains the principles of data protection, explores the legal requirements of the GDPR and UK DPDI Bill/Act and provides clarity on exactly what you need to know and do to be compliant whilst also looking at how using data well can improve the customer journey through personalization. Tackling all the hot issues of the moment, this book looks at how digitally mature marketers can work in compliance, how to use clean rooms and pseudonymization to promote trust and the impact AI could have, making it a must-read for all marketing professionals.

About the Author

Sachiko Scheuing is an award-winning privacy professional with solid experience in marketing and data science based in Frankfurt, Germany. She currently serves on the Europe Middle East and Africa senior leadership team of Acxiom, part of Interpublic Group of Companies Inc. (IPG), as its European Privacy Officer. She is also currently serving her third 3-year term as the Co-Chairwoman of the Federation of European Data and Marketing (FEDMA) based in Brussels. In 2020, she was awarded the DataIQ Professor Derek Holder Lifetime Achievement Award for her contribution to the data protection and advertising industries.