Title: User Managers' Systems Needs Center for Information Systems Research Sloan School of Management Massachusetts Institute of Technolgy Classic Reprint
Publisher: Forgotten Books
Publication Date: 2019
Language: English
ISBN 10: 0666084998
ISBN 13: 9780666084996
Binding: HRD
Condition: New
Weight: 286 grams

About this title

Synopsis

Diagnosing how managers’ information needs are met reveals a dramatic shift in demand for computer systems.

This book analyzes the current installed base, what managers actually use, and how well these systems serve important managerial tasks. It also explains how hidden demand and capacity gaps shape the future of information systems in organizations.

The study surveys managers across several industries to classify their systems into four types—monitor, exception, inquiry, and analysis—and to assess how well each type matches managerial needs. It highlights a surprising misalignment: most current systems are transaction‑oriented, while many important tasks would benefit from more flexible inquiry and analysis tools. The findings point to a necessary change in how I/S departments plan, prioritize, and develop new systems.

Learn how four system types differ in purpose and use, and why that matters for managers.
See how the installed base compares with actual usage and managerial needs.
Discover the concept of invisible backlog and its impact on planning and funding.
Understand implications for prioritizing projects, training, and aligning I/S with business goals.

Ideal for readers of information systems, management science, and operations who want a clear view of how to better match technology with managerial needs and priorities.

"About this title" may belong to another edition of this title.

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