Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards : A How-To-Do-It Manual with CD-ROM
Publisher: Neal-Schuman Publishers, Incorporated
Publication Date: 2007
Language: English
ISBN 10: 1555706045
ISBN 13: 9781555706043
Binding: Soft cover
Edition: Pap/Cdr.
Condition: Good
Weight: 3.071 pounds

About this title

Synopsis

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance Improvements; Benchmarking; Library standards, and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools, including checklists, forms, worksheets, and more - all reproducible from the CD-ROM - help you implement the methods easily and effectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

Review

Author Rosalind Farnam Dudden provides a treasure trove of resources for those of us who are looking for effective methods of evaluation...it proves itself not only useful and logical, but, at points, truly visionary. --Infotoday, October 2008

An excellent book...Well organized with plenty of references for background and additional reading...extremely useful. --Journal of the Medical Library Association, July 2008

...written in a clear, easy-to-understand manner...Using Benchmarking is an excellent, easy-to-understand introduction to a complicated subject. Definitely recommended. --The Australian Library Journal, November 2008

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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