Explore how information technologies reshape organizational communication and software development.
This book surveys how digital tools—from electronic mail to PABX-based office systems—affect collaboration, coordination, and productivity in tech-driven firms. Grounded in real-world cases, it blends theory with practical lessons for managers shaping technology-based organizations.
Drawing on studies of R&D teams, software production, and office automation projects, the work examines when new media help and when they fall short. It discusses how structure, layout, and task type influence communication patterns, and why accessibility and user experience matter for adoption. Through concrete examples like the PABX Showcase at Applied Systems, readers see how technologies are implemented, measured, and refined in a live environment.
- How communication patterns affect performance in software development and other tech tasks.
- Trade-offs between functional, project, and matrix organizational designs.
- Practical lessons for implementing and evaluating office information technologies.
- Insights from real deployments that bridge research and industry practice.
Ideal for managers and researchers interested in the management of technology and organizational design in the 1990s and beyond.