A guide to developing and honing 'people skills' in training and staff development. With advice on analyzing human behaviour, it includes techniques for developing specific skills, such as interviewing, inter-relating, team operation, coaching, mentoring and dealing with difficult staff.

About the Author

Leslie Rae is a management and training consultant and a well-known author. Among his many well-respected books are Using Activities in Training and Development and Using Presentations in Training and Development, also published by Kogan Page, and Gower's Techniques of Training.

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