Value Stream Management for the Lean Office

Don Tapping, Tom Shuker

ISBN 10: 1563272466 / ISBN 13: 9781563272462

Published by Productivity Press, 2003

About this Item

[ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: Productivity Press Pub Date: 2/20/2003 Binding: Paperback Pages: 176 reprint edition.

Seller Inventory # 6847925

Bibliographic Details

• Title: Value Stream Management for the Lean Office
• Publisher: Productivity Press
• Publication Date: 2003
• Language: English
• ISBN 10: 1563272466
• ISBN 13: 9781563272462
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

About the Author

Don Tapping, Tom Shuker