Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Tapping, Don

ISBN 10: 1138438774 / ISBN 13: 9781138438774

Published by Productivity Press, 2018

About this Item

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Bibliographic Details

• Title: Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
• Publisher: Productivity Press
• Publication Date: 2018
• Language: English
• ISBN 10: 1138438774
• ISBN 13: 9781138438774
• Binding: Hardcover
• Condition: New
• Book Type: book

About this title

Synopsis

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

About the Author

Don Tapping, Tom Shuker