Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
Tapping, Don; Shuker, Tom
ISBN 10: 1563272466 ISBN 13: 9781563272462
Published by Productivity Press, 2003
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Soft cover
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Greenworld Books, Arlington, TX, U.S.A.
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About this Item
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Fast Free Shipping â Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.1563272466.VG
Synopsis:
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
About the Author: Don Tapping, Tom Shuker
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Bibliographic Details
Title: Value Stream Management for the Lean Office:...
Publisher: Productivity Press
Publication Date: 2003
Binding: Soft cover
Condition: very_good