Title: Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
Publisher: Productivity Press
Publication Date: 2003
Language: English
ISBN 10: 1563272466
ISBN 13: 9781563272462
Binding: Paperback
Condition: Good

About this title

Synopsis

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

CD ROM content is now a downloadable resource available at www.routledge.com/9781563272462.

About the Author

Don Tapping, Tom Shuker

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