Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
Language: English
Published by Productivity Press, 2003
- Softcover
- Used
Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
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Condition: Used - Very good
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Fast & Free Shipping – Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
Seller Inventory # ZWV.1563272466.VG
- Title
- Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
- Author
- Tapping, Don; Shuker, Tom
- Publisher
- Productivity Press
- Publication year
- 2003
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1563272466
- ISBN 13
- 9781563272462
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
CD ROM content is now a downloadable resource available at www.routledge.com/9781563272462.
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