This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,300grams, ISBN:9780415620390.

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Bibliographic Details

Title

Values-Based Service for Sustainable Business: Lessons from IKEA

Publisher

Routledge

Publication Date

2011

Language

English

ISBN 10

0415620392

ISBN 13

9780415620390

Binding

Soft cover

Condition

Fair

Weight

300 grams

Seller catalogs

Business

About this title

Synopsis

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

About the Author

Bo Edvardsson is professor and Director of CTF-Service Research Center at Karlstad University, Sweden.

Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.

"About this title" may belong to another edition of this title.

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