Values-Based Service for Sustainable Business : Lessons from IKEA
Language: English
Published by Routledge, 2008
Series: Book 12 of 22 - Routledge Studies in Management, Organizations and Society
- Hardcover
- Used
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- Title
- Values-Based Service for Sustainable Business : Lessons from IKEA
- Author
- Edvardsson, Bo; Enquist, Bo
- Publisher
- Routledge
- Publication year
- 2008
- Condition
- As New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0415458536
- ISBN 13
- 9780415458535
- Series
- Book 12 of 22: Routledge Studies in Management, Organizations and Society
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.
The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.
"Synopsis" may belong to another edition of this title.
About the Author
Bo Edvardsson is professor and Director of CTF-Service Research Center at Karlstad University, Sweden.
Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.
"About the title" may belong to another edition of this title.
GreatBookPrices
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