VeriSM - a Service Management Approach for the Digital Age

Terms and Conditions of Purchase from Bookbot

1. General provisions
   1.1 These Terms and Conditions of Purchase (the ‘Terms and Conditions’) of Knihobot s.r.o. (english website Bookbot), Company ID No.: 054 00 651, with its registered office at Dukelských hrdinů 359/21, Holešovice, 170 00 Prague 7, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 289573 (‘Bookbot’), regulate mutual rights and obligations arising from a purchase contract entered into in compliance with Section 2079 et seq. of Act No. 89/2012 Coll., the Civil Code (‘Purchase Contract’).

1.2 The provisions hereof are an integral part of the Purchase Contract.

1. Goods and their price
   2.1 Under the Purchase Contract, Bookbot as the seller undertakes to hand over to the buyer an item that is the subject of purchase and to allow the buyer to acquire the ownership title to the item, and the buyer undertakes to take over the item and pay the purchase price to Bookbot as the seller.

2.2 The item to be purchased shall be understood to be, in particular, books, magazines and other items that Bookbot normally trades (‘Goods’), and which are displayed in the offer of Bookbot’s e-shop available at www.bookbot.com (‘e-shop’).

2.3 All the Goods offered in the e-shop are used, for that reason, they are subject to Section 2167 et seq. of the Act No. 89/2012 Coll., the Civil Code.

2.4 The price of the Goods displayed in the e-shop is inclusive of VAT. The price of the Goods does not include the cost of postage or any cash on delivery or payment costs charged by the external providers of such services.

1. Non-binding reservation and personal collection at Bookbot/Knihobot branch
   3.1 The buyer can reserve the Goods offered in the e-shop without incurring any obligations and collect them in person at a selected Bookbot branch after Bookbot confirms the reservation. The buyer is obliged to properly inspect the Goods when collecting them and check them for any defects. The buyer acquires the ownership title to the Goods at the moment they take over the Goods in person and pay the purchase price.

3.2 The Purchase Contract entered into under Article 3.1 hereof cannot be withdrawn from within the meaning of Article 5 hereof.

1. Ordering Goods and carriage of Goods
   4.1 The buyer can have the Goods offered in the e-shop transported to their destination by a carrier. In such an event, the Purchase Contract is entered into once Bookbot confirms the order of Goods.

4.2 The Purchase Contract entered into pursuant to Article 4.1 hereof may be withdrawn from within the meaning of Article 5 hereof.

4.3 The cost of carriage of the Goods to the buyer shall be borne by the buyer unless otherwise decided by Bookbot. The current price list for postage and cash-on-delivery is available on Bookbot’s website HERE.

1. Withdrawal from the Purchase Contract
   5.1 If the Purchase Contract is entered into remotely, i.e., in the manner defined in Article 4 hereof, the buyer shall be entitled to withdraw from the Contract within fourteen days even without giving a reason.

5.2 The buyer shall inform Bookbot of the withdrawal from the Purchase Contract by email to info@bookbot.com before the expiry of the fourteen-day period from the date of the Goods takeover.

5.3 Following a call from Bookbot, the buyer shall be obliged to send or hand over to Bookbot the Goods received from Bookbot within fourteen days of the call from Bookbot. The time limit shall be deemed to have been met if the buyer hands over the Goods to a carrier no later than on the last day of the time limit referred to in the previous sentence. The costs associated with the return of the Goods shall be borne by the buyer.

5.4 If the buyer withdraws from the Purchase Contract, Bookbot shall refund the buyer without undue delay, however, no later than within fourteen days of the withdrawal from the Purchase Contract, all funds received from the buyer under the Purchase Contract, including the costs of delivery. Bookbot will only refund the buyer in a different way than their payment method to Bookbot if the buyer consents to it and if Bookbot does not incur any other costs.

5.5 The buyer shall be held liable for any reduction in value of the Goods as a result of handling the Goods in a manner different from the one that is necessary to familiarise oneself with the nature and properties of the Goods, including their functions.

1. Rights from defective performance
   6.1 Goods shall be considered defective if they are not delivered in the agreed quantity, quality and design.

6.2 The buyer shall inspect the Goods upon takeover and check the quality and quantity of the Goods.

6.3 The buyer’s right from defective performance arises out of a defect that the Goods have at the moment the liability for damage passes onto the buyer even if it demonstrates itself later. The buyer shall not have rights from defective performance in the event they should have identified the defect as early as during the Contract conclusion if they had paid usual attention to the Goods. In addition, the buyer shall not have rights from defective performance in the event of usual wear and tear or defects and damage clearly documented during the sale of the Goods.

6.4 Once the buyer discovers a defect in the Goods, they shall be obliged to inform Bookbot by email without undue delay. If the buyer does not report the defect in the Goods in due time, they shall lose the right to withdraw from the Contract.

6.5 Bookbot shall be obliged to issue to the buyer at their request a written confirmation of its obligations from defective performance to the scope defined in Section 2166 of Act No. 89/2012 Coll., the Civil Code.

6.6 If Bookbot deems it necessary, the buyer is obliged to present the claimed Goods for assessment of the claim. Bookbot shall assess the claim within 14 days of receipt of the claimed Goods and inform the buyer of the claim settlement within this time limit.

6.7. The buyer is entitled to exercise its rights from defective performance in respect of used Goods within 12 months of the sale of the Goods.

1. Receipt
   7.1 Bookbot will send the receipt to the buyer’s email address that the buyer provided when completing the order. By placing an order, the buyer expressly agrees to this form of issuing a receipt.

7.2 Bookbot will inform the buyer about the order processing, availability and unavailability of the Goods to the email address and mobile number provided by the buyer when completing the order.

1. Out-of-court settlement of consumer disputes
   8.1 In the event of a consumer dispute under the Purchase Contract between Bookbot and the buyer who is a consumer, and if the dispute cannot be settled by agreement, the buyer may file a motion to out-of-court settlement of the dispute with a designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: https://www.coi.cz/informace-o-adr.

8.2 Consumers can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.

1. Final provisions
   9.1 All arrangements between Bookbot and the buyer are governed by the laws of the Czech Republic. If the relationship established by the Contract contains an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic.

9.2 Bookbot may amend the Terms and Conditions.

9.3 Customer support contact details are indicated in the e-shop bookbot.com

The address for delivery by email is: info@bookbot.com

phone number: +49 78 195 633 044 (daily from 8 a.m. to 8 p.m.). Available in English, German and Czech

Any questions, suggestions, comments or complaints can be handled at info@bookbot.com.

These Terms and Conditions take effect on 10 March 2023.

Shipping costs fully cover all US customs tariffs and charges. No additional payment will be required by the US authorities.