Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes

Dugan, Robert/ Nitecki, Danuta/ Hernon, Peter

ISBN 10: 1591586658 / ISBN 13: 9781591586654

Published by Libraries Unltd Inc, 2009

About this Item

1st edition. 346 pages. 9.75x7.00x1.00 inches. In Stock.

Seller Inventory # x-1591586658

Bibliographic Details

• Title: Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes
• Publisher: Libraries Unltd Inc
• Publication Date: 2009
• Language: English
• ISBN 10: 1591586658
• ISBN 13: 9781591586654
• Binding: Paperback
• Condition: Brand New
• Weight: 0.76 kilograms

About this title

Synopsis

This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service.

Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes helps academic librarians go well beyond the basic guideposts of inputs and outputs to explore a wide range of metrics for measuring their effectiveness and improving performance. Based on their groundbreaking article, "Outcomes Assessment: Not Synonymous with Inputs and Outputs," Robert Dugan and Peter Hernon, along with coauthor Danuta Nitecki, give libraries the tools they need to see beyond their own walls and interpret both outcome and impact metrics from the perspective of the parent institution, the customer, and the stakeholder, as well as the library itself.

Viewing Library Metrics from Different Perspectives makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation. Chapters four through nine examine the four perspectives and their attendant metrics. The final chapters discuss how best to present and interpret the results.

About the Author

Peter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the author of 50 books, including Library Unlimited's Viewing Library Metrics from Different Perspectives and Making a Difference: Leadership and Academic Libraries; and Praeger's Federal Information Policies in the 1990s: Views and Perspectives.