Virtual Medical Office for Today's Medical Assistant (Retail Access Card): Clinical and Administrative Procedures

Gain realistic experience in a physician’s office without leaving the classroom! By using Virtual Medical Office ― your Today's Medical Assistant, 2nd Edition textbook, a study guide, and interactive software ― you will develop the critical thinking and decision-making skills you’ll need in externships and on the job. In Virtual Medical Office, you observe patient care from check-in through checkout, including the documentation needed for accurate insurance billing and coding. You’ll see how to review the cases of different patients ― and why each one needs to be analyzed individually. Developed by expert educators Kathy Bonewit-West and Sue Hunt, VMO covers realistic simulations such as handling a difficult patient and setting up the exam room, letting you apply concepts and learn from mistakes in a safe environment.

• 15 unique cases help you understand and master the competencies established by CAAHEP (Commission on Accreditation of Allied Health Education Programs) and ABHES (Accrediting Bureau of Health Education Schools).
• Five videos for each case (one at check-in, three in the exam room, and one at checkout) ― more than two hours of video footage in total ― highlight medical assisting competencies.
• Realistic information resources are shown, such as medical records for each case, an office policy manual, a fee schedule, and a daysheet.
• The affective aspect of medical assisting is demonstrated in medical assistant-patient interaction videos, emphasizing the communication and professionalism competencies of patient care.
• Performance summaries allow you to compare your decisions to those of an expert.
• A study guide complements textbook content and:
• Correlates reading assignments with patient cases in the virtual medical office.
• Focuses on one or two competencies in each lesson, for learning that is brief and manageable.
• Promotes active learning by asking you to collect information from a variety of sources to make patient care decisions.
• Encourages critical thinking through discussion and critique of the performance of the medical assistants in the videos.
• Emphasizes HIPAA by asking you to compare the policy manual, each case’s medical record, and what actually happens in the videos.

• NEW! A quick office tour and a detailed office tour make it easier to use the VMO software and the online study guide.