Virtual reference - today's fastest-expanding library service - raises many complex policy and implementation questions. Unfortunately, this service is in an early stage and experiences are limited. This groundbreaking volume combines the most current thinking and theory from experts and relates it to real-world virtual reference projects, studies, and findings from libraries across the nation. Patrons of Digital Reference Services, Digital Reference Librarians, Digital Reference Services and Policies, and The Broader Context of Digital Reference - to highlight the users, staff, services, as well as societal, legal, and political environments within which digital reference services exist. Conference, the nation's premier event for digital reference practitioners, that have been developed, updated, and refined for inclusion here. They cover design, operation, and marketing of services; user perceptions; training; personal interaction; policies; best practices and guidelines; user surveillance and privacy; and much more. Reference librarians, administrators, and information professionals will find these innovative ideas and practical experiences from the cutting-edge of virtual reference invaluable.

Reviews

Whether you call it chat reference, virtual reference, or digital reference, a new form of reference services has been developed. This book came out of the Fourth Annual Virtual Reference Conference, held in San Antonio in 2003. Papers presented there were developed into chapters that discuss virtual reference patrons, librarians, policies, and the broader legal environment that the services operate in. Patron surveys, a survey of AskERIC users, and reasons for training reference librarians are presented. Services and policies are explored, including the proposal of expanding the boundaries of digital reference. An attorney discusses the USA Patriot Act and its implication for virtual reference. Recommended for librarians who want to implement or improve digital reference services. Jack O'Gorman
Copyright � American Library Association. All rights reserved

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Edward Bowditch Ltd
Exstowe, Exton, Exeter, EX3 0PP, United Kingdom

Sale & Shipping Terms

Terms of Sale

Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch

Shipping Terms

Orders usually dispatched within two working days. Please note that at this time all domestic United Kingdom orders are sent by trackable UPS courier, we choose not to offer a lower cost alternative.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	7 to 14 business days	2 to 3 business days
First item	US$ 16.90	US$ 33.79

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.