Voice Content and Usability

Interfaces have long been visual affairs, with content confined to the text and images behind our screens. But that's changing. Humans have started talking to interfaces-and interfaces are talking back.

Now we need to ensure those interfaces can converse effectively, thoughtfully, and naturally. Preston So introduces us to the exciting new frontier of voice content design, and the questions that designers, content strategists, and engineers need to answer in order to build richly structured, inclusive communication with the powerful medium of voice.

THIS BOOK EXPLORES:

• Steps for preparing your existing content for voice interfaces
• Frameworks for crafting effective dialogues
• Effectively diagramming communication flows
• How to consider accessibility, inclusivity, and editorial integrity in voice content design
• Techniques for quality testing voice content

Preston So (he/they) is a digital architect and strategist, designer and developer advocate, and polyglot educator and speaker. He is the author of Immersive Content and Usability (A Book Apart, 2023), Gatsby: The Definitive Guide (O'Reilly, 2021), Voice Content and Usability (A Book Apart, 2021), and Decoupled Drupal in Practice (Apress, 2018).A globally recognized authority on the intersections of content, design, and code, Preston has been a product, design, engineering, and innovation leader since 2015 at organizations like Oracle, Acquia, Time Inc., and Gatsby. Preston is an editor at A List Apart, columnist at CMSWire, and contributor to Smashing Magazine, and has delivered keynotes around the world in three languages. He is based in New York City, where he can often be found immersing himself in languages that are endangered or underserved.