Voice From the Stone

1. Payment

We accept payments through AbeBooks. All payments must be received before orders are shipped. Prices are listed in USD and include applicable taxes but exclude shipping fees unless otherwise stated.

2. Shipping

Orders will be processed and shipped within 3-5 business days after payment confirmation. Shipping times vary by destination, and delays may occur due to circumstances beyond our control. Buyers are responsible for providing accurate shipping information.

3. Returns and Refunds

We aim for complete customer satisfaction. If you are not satisfied with your purchase, please contact us within 14 days of delivery. Returns are accepted under the following conditions:

• Books must be returned in their original condition.
• Refunds will be processed upon receipt of the returned item.
• The buyer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

4. Item Descriptions

We strive to provide accurate and detailed descriptions of all listed items. If you have questions or need additional details, please contact us before purchasing. In rare cases where an item is no longer available or an error occurred in the listing, we will notify you promptly and provide a full refund.

5. Customer Support

If you have any questions or concerns about your order, feel free to contact us via email. We will respond as soon as possible, typically within 1 business day.

6. Limitation of Liability

We are not responsible for delivery delays caused by postal services, customs, or other factors beyond our control. Buyers are responsible for any customs fees, import duties, or taxes that may apply.

Packaging

All items are securely packaged to protect against damage during transit. Books are shipped in sturdy mailers or boxes to ensure they arrive in the condition described.

Shipping Rates and Methods

Shipping rates are calculated based on the average weight of one standard-sized book (2.2 lbs/1 kg). Additional charges may apply for heavier books, multi-volume sets, or shipping to remote locations. If additional shipping fees are required, we will contact you for approval before processing your order.

Delivery Timeframes

Orders are typically shipped within 1–3 business days of payment confirmation. Estimated delivery times are:

• Domestic (within USA): 3–7 business days
• International: 7–21 business days (depending on location and customs processing).

Tracking and Insurance

Tracking numbers will be provided for all shipments where available. Insurance is included for items of high value (over [e.g., $50]) or upon request for other shipments. Please contact us if you require additional shipping options or expedited services.

Customs and Import Duties

International buyers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Shipping Issues

If your item does not arrive within the estimated timeframe or arrives damaged, please contact us promptly. We will work with you to resolve the issue, including refunds or replacements where applicable.