Vol. 2 - Employees and Internal Processes: Sops for Hiring, Employee Evaluations, Team Management, and More
Language: English
Published by Great Little Book, 2014
- Softcover
- Used
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- Title
- Vol. 2 - Employees and Internal Processes: Sops for Hiring, Employee Evaluations, Team Management, and More
- Author
- Palachuk, Karl W
- Publisher
- Great Little Book
- Publication year
- 2014
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0990592332
- ISBN 13
- 9780990592334
This is Volume Two of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:
- Getting Started
- Finances
- Sales
- Marketing
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)
"Synopsis" may belong to another edition of this title.
About the Author
Karl W. Palachuk is the founder and CEO of a managed service business in Sacramento, CA. He is the founder and co-president of the Sacramento SMB IT Professionals Group and author of several books, including Managed Services in a Month and Service Agreements for SMB Consultants.
Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.
Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.
"About the title" may belong to another edition of this title.
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