Vol. 1 - Front Office Mastery : Sops for Office Management, Finances, Administration, and Running Your Company More Efficiently
Karl W Palachuk
ISBN 10: 0990592324 ISBN 13: 9780990592327
Published by Great Little Book Publishing Co., Inc. Sep 2014, 2014
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Taschenbuch
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About this Item
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Synopsis:
This is Volume One of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:
- Getting Started
- Finances
- Sales
- Marketing
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)
About the Author:
Karl W. Palachuk is the founder and CEO of a managed service business in Sacramento, CA. He is the founder and co-president of the Sacramento SMB IT Professionals Group and author of several books, including Managed Services in a Month and Service Agreements for SMB Consultants.
Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.
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Bibliographic Details
Title: Vol. 1 - Front Office Mastery : Sops for ...
Publisher: Great Little Book Publishing Co., Inc. Sep 2014
Publication Date: 2014
Binding: Taschenbuch
Condition: Neu