Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.

A Four-Volume Set by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.

Topics in the 4-book set include: 

• Getting Started
• Finances
• Sales
• Marketing
• Client Management
• Employees and H.R.
• Company-wide Policies
• Technical Support Policies and Procedures
• Practical Examples

 (Monthly Maintenance, Backup and Disaster Recovery, and more)

Karl W. Palachuk is the founder and CEO of a managed service business in Sacramento, CA. He is the founder and co-president of the Sacramento SMB IT Professionals Group and author of several books, including Managed Services in a Month and Service Agreements for SMB Consultants.

Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.