WATER AND SANITATION SERVICES PROVISIONING:A CONSUMERS PERSPECTIVE: Consumers Have A Voice

KARIUKI, PAUL

ISBN 10: 384338410X / ISBN 13: 9783843384100

Published by LAP LAMBERT Academic Publishing, 2010

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Bibliographic Details

• Title: WATER AND SANITATION SERVICES PROVISIONING:A CONSUMERS PERSPECTIVE: Consumers Have A Voice
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2010
• Language: English
• ISBN 10: 384338410X
• ISBN 13: 9783843384100
• Binding: paperback
• Condition: Like New
• Book Type: book

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Synopsis

The importance of the availability of water and sanitation is not debatable. National and international development agencies recognize the importance of water and sanitation for not only human consumption but also economic development. However, in most places the provision of water and sanitation services is poor. Inequities also exist in service provision, mostly in urban settlements. The supply- driven approach, which is government-driven, is not addressing consumer demands fully. It is recommended that a demand-driven approach, one which is consumer- driven be promoted. This approach puts the consumer at the centre of the delivery of basic services. It also allows consumers to participate in decision- making processes and recognizes that consumers come first in service delivery. Furthermore, it encourages them to honour their obligations by paying for the services received.

About the Author

Paul Kariuki is a researcher and development consultant based in Durban, South Africa. He has experience in the areas of leadership,environment, HIV/AIDS & ICT. He is a graduate of KwaZulu Natal,Stellenbosch, Cape Town and Zululand universities with qualifications in development, management, monitoring and evaluation.He is married with a son.