Title: The Waiter & Waitress and Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees
Publisher: Atlantic Publishing Group Inc.
Publication Date: 2005
Language: English
ISBN 10: 0910627479
ISBN 13: 9780910627474
Binding: Paperback
Condition: Good
Dust Jacket Condition: No Jacket
Weight: 1.05 pounds

About this title

Synopsis

This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, centerpieces, promoting specials, promoting side orders, handling problems, difficult customers, managing tips and taxes, getting customers to order quickly, handling questions, handling the check and money. Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.

About the Author

Douglas R. Brown is a best selling author and publisher of computer software and books specific to the food service industry. His extensive background and years of service in the food service industry provides the practical insight into the business so desperately needed in the highly volatile food service industry.

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