Watch Your Language: Why Conversations Go Wrong and How to Fix Them

Kendall, Rob

ISBN 10: 178678789X / ISBN 13: 9781786787897

Published by Watkins Publishing, 2023

About this Item

LIKE NEW!!! Has a red or black remainder mark on bottom/exterior edge of pages.

Seller Inventory # 475871

Bibliographic Details

• Title: Watch Your Language: Why Conversations Go Wrong and How to Fix Them
• Publisher: Watkins Publishing
• Publication Date: 2023
• Language: English
• ISBN 10: 178678789X
• ISBN 13: 9781786787897
• Binding: paperback
• Condition: Fine

About this title

Synopsis

The most accessible and practical book on the market about improving your personal and professional conversations, by internationally respected conversation expert Rob Kendall.

Watch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal:

• How to avoid conversations escalating into destructive arguments
• How to prepare for and conduct challenging conversations
• How to avoid defensiveness and emotional lockdown
• How to read the warning signals that a conversation is going off-track

Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbours.

About the Author

Rob Kendall has worked with over 70 international organizations, teaching conversation skills to business leaders, sports professionals, teenagers and many others. Find out more at www.conversationexpert.com