Water Quality Complaint Investigators Field Guide
William C Lauer
ISBN 10: 1583213465 ISBN 13: 9781583213469
Published by American Waterworks Association, 2004
Used
Paperback
From
ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since July 2, 2009
This specific item is no longer available.
About this Item
Description:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1583213465I4N00
Synopsis:
Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers.
This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn:
How to avoid complaints
How to deal with existing problems
Most common complaints and their most common fixes
Concrete information on how to deal with customers
How to get to the root of the problem before having to go out to the site, which saves time and money
The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Water Quality Complaint Investigators Field ...
Publisher: American Waterworks Association
Publication Date: 2004
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket
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Water Quality Complaint Investigators Field Guide
Published by
American Waterworks Association, 2004
ISBN 10: 1583213465
ISBN 13: 9781583213469
Used
Softcover
Seller: Blue Vase Books, Interlochen, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials. Seller Inventory # BVV.1583213465.A