The Well-Managed Healthcare Organization

This book is the definitive resource on managing all aspects of a healthcare delivery organization-from attracting patients to improving the quality of care to managing the physical plant. This new edition includes extensively updated chapters on information systems, performance measurement and quality improvement, physician organization design, clinical support services, and nursing. Not strictly hospital-based, the book emphasizes the importance of the continuum of care and includes a new chapter on prevention and non-acute services. This practical guide includes numerous graphs, charts, and figures. The first edition of this book won the prestigious American College of Healthcare Executives Hamilton Book Award.

John R. Griffith, MBA, FACHE, is the Andrew Pattullo Collegiate Professor in the Department of Health Management and Policy, School of Public Health, The University of Michigan. A graduate of Johns Hopkins University and the University of Chicago, he was director of the program and Bureau of Hospital Administration at The University of Michigan from 1970 to 1982 and chair of his department from 1987 to 1991. Professor Griffith has been at Michigan since 1960. He is an educator of graduate students and practicing healthcare executives. He has served as chair of the Association of University Programs in Health Administration (AUPHA) and as a commissioner for the Accrediting Commission on Education in Health Services Administration

Kenneth R. White, Ph.D., FACHE, is an associate professor and director of the graduate program in health administration at the Medical College of Virginia Campus of Virginia Commonwealth University (VCU). Dr. White received a Ph.D. in health services organization and research from VCU, a M. P. H. in health administration from the University of Oklahoma, and a M. S. in nursing from VCU. Dr. White has extensive experience in hospital administration and consulting, particularly in the areas of leadership development, marketing, medical staff development, operations management, and facility planning and design.