The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management.This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards
This edition also includes:
A new chapter on building a culture of shared values, empowerment, communication, and service excellence
A new chapter on the organizational infrastructure that sustains continuous improvement
Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care
Best practices for various operational functions, including comprehensive performance measure and organizational models
Strategies for retaining and increasing the contribution of clinical and administrative staff
Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion
The first edition of The Well-Managed Healthcare Organization won the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.
Kenneth R. White, PhD, APRN-BC, FACHE, FAAN is the University of Virginia Medical Center Professor and Associate Dean for Strategic Partnerships and Innovation at the University of Virginia School of Nursing in Charlottesville, Virginia. He has more than 40 years of experience in healthcare organizations in clinical, administrative, governance, and consulting capacities, as well as academic experience in program development and leadership. John R. Griffith, MBA, FACHE, is the Andrew Pattullo Collegiate Professor in the Department of Health Management amd Policy, School of Public Health, The University of Michigan. A graduate of Johns Hopkins University and the University of Chicago, he was director of the program and Bureau of Hospital Administration at The University of Michigan from 1970 to 1982 and chair of his department from 1987 to 1991. Professor Griffith has been at Michigan since 1960. He is an educator of graduate students and practicing healthcare executives. He has served as chair of the Association of University Programs in Health Administration (AUPHA) and as a commissioner for the Accrediting Commission on Education in Health Services Administration.
