Great managers have a little-mentioned knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.

Covering all types of day-to-day encounters, this practical problem-solver will help you focus your ideas and give you confidence, build rapport with those around you, and bridge conflicting views, strengthen relationships with upper management, and deflect anger and hostility.

You'll discover, step-by-step, exactly what to do and say to clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. This book may become the most valuable career resource you own!

From the Back Cover

This guide, complete with word-for-word dialogue, contains hundreds of intelligent questions to ask others in all kinds of day-to-day encounters and dealings. (Also available in paper edition ISBN #013-953985-9).

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