What Really Matters: Service, Leadership, People, and Values
Language: English
Published by Yale University Press, 2007
- Hardcover
- Used
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.Midtown Scholar Bookstore
AbeBooks seller since June 7, 2002
Condition: Used - Very good
US$ 3.00
Quantity: Over 20 available
Add to basketItem description from seller
Very Good - Crisp, clean, unread book with some shelfwear/edgewear, may have a remainder mark - NICE Standard-sized.
Seller Inventory # M0300123523Z2
- Title
- What Really Matters: Service, Leadership, People, and Values
- Author
- Pepper, John
- Publisher
- Yale University Press
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0300123523
- ISBN 13
- 9780300123524
John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In What Really Matters he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes―and is shaped by―ethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
"Synopsis" may belong to another edition of this title.
About the Author
Yale University and in various executive positions at Procter & Gamble, including chairman of the board and chief executive officer. He is married, has four children, and lives in Wyoming, OH.
"About the title" may belong to another edition of this title.
Midtown Scholar Bookstore
Harrisburg, PA, U.S.A.
AbeBooks seller since June 7, 2002
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